FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order?

Simply browse our collections, select your products, and add them to your cart. Proceed to checkout to complete your order using our secure payment methods, including Cash on Delivery (COD) for your convenience.

2. Is my order shipment discreet?

Yes. All orders are packaged discreetly without any indication of the contents, ensuring your privacy is fully protected.

3. How long does delivery take?

Delivery times vary by location. Typically, orders are processed within 1-2 business days, and standard shipping usually takes 3-5 business days within Thailand.

4. What is your refund policy?

We accept returns within 7 days of delivery for items that are unused and in original packaging. For hygiene reasons, certain opened products may not be eligible. Please contact our support for assistance.

5. How can I contact customer support?

You can reach us via email at thaisextoyshop@outlook.co.th or LINE: +66 80 976 4527. Our team is happy to assist you with any questions or concerns.